Last updated: July 5, 2026
This Privacy Policy applies to all services provided by Ashford Toronto ("we," "us," "our"), accessible via info@ashfordtoronto.com and operated from [Business Address]. We respect your privacy and handle the personal information you provide to us in accordance with the EU General Data Protection Regulation (GDPR), and, where applicable to our customers in Canada, the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).
1. Information We Collect
When you place an order, create an account, or contact our customer service, we may collect:
- Full name
- Shipping and billing address
- Email address
- Phone number
- Payment information (processed by our payment providers; not stored on our own servers)
- IP address and device/browser information
- Order and transaction history
- Website usage data and behaviour (via cookies — see our Cookie Policy)
2. How We Use Your Information
- Processing, shipping, and invoicing your orders
- Providing customer service and support
- Sending order confirmations, shipping updates, and tracking information
- Improving our website, products, and services
- Preventing and detecting fraud or misuse
- Sending marketing communications — only with your prior consent, in line with GDPR and CASL requirements. You may withdraw this consent at any time via the unsubscribe link in any email or by contacting us directly.
3. Legal Basis for Processing (GDPR)
We process your personal data based on:
- Performance of a contract (fulfilling your order)
- Your consent (e.g., marketing emails)
- Legal obligation (e.g., tax and accounting records)
- Legitimate interest (e.g., fraud prevention, service improvement)
4. Your Rights
If you are located in the EU/EEA (GDPR): You have the right to access, correct, delete, or restrict the processing of your personal data, to object to processing, to withdraw consent, and to request data portability. You may also lodge a complaint with your national supervisory authority — in the Netherlands, the Autoriteit Persoonsgegevens (autoriteitpersoonsgegevens.nl).
If you are located in Canada (PIPEDA): You have the right to access your personal information, request corrections, and file a complaint with the Office of the Privacy Commissioner of Canada (priv.gc.ca) if you believe your information has been mishandled.
To exercise any of these rights, contact us at info@ashfordtoronto.com.
5. Sharing Your Information with Third Parties
We share your data only where necessary to provide our services, including with:
- Our payment providers: [Payment Providers]
- Our shipping and delivery partners: [Shipping Providers, e.g., Canada Post]
- Our product supplier(s), for the purpose of fulfilling and shipping your order
- Analytics and marketing service providers, subject to your cookie preferences
We have data processing agreements in place with these parties where legally required. We never sell your personal data to third parties.
6. International Data Transfers
Because part of our order fulfillment may take place through suppliers located outside the European Economic Area (EEA) or Canada, your data may be transferred internationally as part of processing your order. Where this occurs, we take appropriate safeguards to protect your information in accordance with GDPR requirements (such as Standard Contractual Clauses where applicable).
7. Data Retention
We retain your personal data only as long as necessary for the purposes described above, or as required by law (for example, a 7-year retention period for financial and tax records under Dutch/EU law).
8. Cookies
Our website uses cookies to enable core functionality, analyze site usage, and support marketing. See our separate Cookie Policy for full details. You can manage your preferences via the cookie banner or your browser settings at any time.
9. Security
We apply appropriate technical and organizational measures to protect your data against loss, misuse, and unauthorized access. All payment transactions are processed via a secure, encrypted (SSL) connection.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. We encourage you to review this page periodically.
11. Contact Us
Ashford Toronto
Email: info@ashfordtoronto.com